The owner and staff are extremely friendly. Such a relaxing and comforting environment. I love how process for the treatments are explained and not performed unless you are comfortable. Once started they make sure you are still comfortable. I was pleased that their concern was making me feel better about myself and not finishing a treatment to receive a buck. Polite conversation at appropriate times. For me, getting my service performed to my liking is more important than having to talk during whole procedure. They know how to balance service with conversation. I am excited for my next session!